The National Disability Insurance Scheme (NDIS) provides eligible people with disability access to funding for reasonable and necessary disability-related supports.
Your NDIS plan is individual to you and is designed around your support needs and goals.

Care of Australia provides a range of disability and community supports, including:

• Support Coordination
• Nursing and disability-related health supports
• Assistance with daily living and personal activities
• Community and social participation
• Disability transportation and travel assistance
• Home and living supports
• Daily tasks and shared living support
• Assistance with life-stage transitions
• Children’s services
• NDIS application assistance

The services available to you will depend on your individual circumstances, NDIS plan and funded supports.

Yes. If Support Coordination is included in your plan, our Support Coordinators can help you understand your plan, connect with appropriate providers and community or mainstream services, and make better use of your funded supports.

Our aim is also to help you build the confidence and skills to have greater choice and control over your supports.

Yes. NDIS participants have choice and control over the providers they work with, subject to the way their funding is managed and applicable NDIS requirements.

Contact our team and we can discuss your plan, the support you are looking for and whether we have the right service and capacity for you.

Yes. Participants can generally choose to change providers.

Before changing, check your existing service agreement for notice periods, cancellation requirements or other conditions. Our team can help explain the steps involved in commencing services with Care of Australia.

A Service Agreement explains the supports you and your provider have agreed will be delivered.

It can include the services being provided, how and when they will be delivered, pricing, payment arrangements, responsibilities, cancellation arrangements, how changes are made and what happens if you have a concern.

We want you to understand your Service Agreement before commencing services with us.

Yes. Care of Australia provides Support Coordination to help participants understand and use their NDIS plans, connect with suitable services and supports, coordinate providers and work towards their NDIS goals.

We focus on the participant’s individual needs rather than simply connecting them with services.

Yes. Care of Australia provides nursing and disability-related health supports based on individual needs, clinical requirements and available funding.

Please speak with our team about the specific nursing support required so we can assess whether we can safely and appropriately provide the service.

Yes. Depending on your needs and NDIS funding, we can assist with personal activities and daily living tasks to help you live as independently and confidently as possible.

Supports are planned around your preferences, routines, abilities and goals.

Yes. We support participants to access the community, attend appointments and activities, develop social connections and participate in activities that are meaningful to them.

The support is tailored to your individual goals rather than using a one-size-fits-all approach.

Yes. We provide disability-related transportation and travel assistance where appropriate.

This may include assistance to attend appointments, community activities and other approved activities depending on your individual support needs and funding.

Depending on your circumstances and funding, we may be able to arrange suitable supports following discharge, including nursing, personal assistance, daily living and community-based supports.

Early referrals are encouraged so that we can understand your needs and coordinate appropriate services before or following discharge.

Yes. We welcome referrals from participants, families, Support Coordinators, hospitals, health professionals and other organisations.

We will work with the participant and relevant representatives to understand what support is required and whether Care of Australia is an appropriate provider.

You can still contact us.

Care of Australia provides NDIS application assistance and can help you understand the process and information that may be required.

Eligibility and funding decisions are made by the NDIA.

This depends on the type of support required, your location, your funding arrangements, required assessments and our current capacity.

Contact us and we will discuss your requirements and advise you about the next available steps.

We believe good support starts with the right relationship.

We consider your needs, preferences, goals, communication requirements and the type of support required when matching workers and services.

If something isn’t working, we encourage you to speak with us so we can work towards a better solution.

You have the right to raise concerns, provide feedback or make a complaint.

We take concerns seriously and use feedback to improve our services. Raising a concern should not affect your right to receive respectful and appropriate support.

Pricing depends on the service being provided and your individual support arrangements.

Where NDIS price limits apply, services are provided in accordance with applicable NDIS pricing arrangements and the terms agreed with you.

We will explain applicable charges before services commence.

Our team provides supports across the areas in which we have current service capacity.

If you are located in the Hills District, Hawkesbury region or surrounding areas, contact us to discuss the support you require. We can confirm current availability for your location.

Getting started is simple.

Contact our team and tell us a little about yourself or the person requiring support. We can discuss your NDIS plan, goals, required services, location and preferred support arrangements.

From there, we’ll explain the next steps and determine how we can best support you.