Understand the NDIS plan
Help with understanding the plan, budgets and funded supports relevant to the participant.
Support Connection and Coordination
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Support Connection and Coordination
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We offer exceptional support assistance to address unique needs.
As a disability support service provider in Australia, we offer personalized support and care for our clients by addressing their unique needs. We strive to ensure independence and wellness and create strong connections in the community.
Service
Support Coordination
Support coordination is an important disability service to lead through the complicated framework of support systems and services allocated to them. These services mainly evaluate the individual’s needs, special preferences and goals. It also involves integrating access to diverse support services, which includes healthcare, employment, housing, education and community participation programs.
Let’s look at the common types of Support coordination services we provide.
- Needs Assessment: We conduct comprehensive assessments to identify and understand an individual’s support needs and goals.
- Service Planning: We develop personalized support plans specialized to the individual’s needs and preferences for their overall well-being.
- Coordination of Services: We help with the coordination and management of diverse support services, which include referrals to appropriate service providers.
- Advocacy: We support the individuals on their behalf by ensuring the individual’s rights and preferences are shown consideration within the support system.
- Monitoring and Review: We never compromise on the needs of our customers. That’s why we consistently review the efficiency of support services and make necessary improvements.
- Crisis Management: We ensure individual’s safety and well-being, especially during emergencies or crises. We provide them with comprehensive support and necessary assistance.
- Capacity Building: We empower individuals to develop their skills and confidence in managing their own support needs. We ensure that they are equipped to access community resources.
- Information and Education: We provide necessary information and education to both the individuals and their families. We ensure that they are aware of all the available support services, entitlements and rights.
- Goal Setting and Progress Monitoring: We collaborate with the individuals to set attainable goals. We regularly track their progress and ensure that they are capable of achieving them.
- We support individuals in every stage of their life. Especially the transition from school to adulthood or from hospital to community-based care. At Care of Australia, our goal is to empower disabled individuals to make them equipped to lead independent lives by facilitating access to the support services and necessary resources they need to flourish.
SUPPORT COORDINATION
Support coordination that helps turn a plan into practical support.
Need help understanding your NDIS plan, finding suitable providers or coordinating services across health, housing and community systems? Our Support Coordination team works with participants to build confidence, organise supports and keep the plan focused on individual goals, preferences and choice.
YOUR CHOICE
Your choice of providers
Care of Australia provides basic support coordination focused on understanding your needs and helping plan suitable care and supports. We will explain our connection to other services if we discuss one of our services as an option for you. You can choose Care of Australia, another provider or a combination of providers. Your choice of other providers will not affect the support coordination you receive from us. We disclose and manage conflicts of interest and can provide our policy in a format you can understand.
Read our Conflict of Interest Policy →
CURRENT CAPACITY
[Available / Limited / Waitlist]
REGIONS
[Insert verified regions]
REFERRAL RESPONSE
[Insert verified timeframe]
AGE GROUPS
[Insert verified age groups]
WHAT WE CAN HELP WITH
Practical coordination around the participant's plan.
Support Coordination can help participants understand their available supports, connect with suitable providers and coordinate services around their individual circumstances.
Find suitable providers
Identify and compare suitable providers based on participant preferences and support needs.
Establish services
Support the establishment of services and improve coordination between providers.
Build confidence
Help participants build confidence and their ability to manage supports over time.
Prepare for plan reviews
Help organise relevant evidence, progress information and documentation for reviews or reassessments.
Navigate complex systems
Where within the coordinator's role and capability, assist with housing, health, hospital discharge and other service systems.
Respond to service changes
Assist with service breakdowns, changing circumstances and identified risks through appropriate escalation.
Coordinate communication
Help participants and their chosen supports maintain clear communication about actions and progress.
Connect community supports
Assist with relevant community and service connections where this forms part of the agreed coordination role.
SERVICE INFORMATION
Clear information before making a referral.
LEVELS OFFERED
[Support Connection / Support Coordination /
Specialist Support Coordination]
Publish only the levels actually delivered and registered/allowed.
AGE GROUPS
[Insert verified age groups]
Current participant age groups supported.
REGIONS
[Insert actual service regions]
Based on current workforce coverage and capacity.
LANGUAGES & CULTURAL CAPABILITY
[Insert verified languages]
Include interpreter arrangements where available.
COMPLEX SYSTEMS
[Insert verified areas of experience]
For example: housing, health, hospital discharge, justice or other systems.
REPORTING
[Insert verified reporting arrangements]
Progress reports, implementation reports and review preparation where provided.
COMMUNICATION
[Insert agreed communication approach]
Explain normal communication frequency and how it is agreed with each participant.
CASELOAD APPROACH
Participant-focused caseload management
Explain how caseloads are managed to maintain responsiveness.
TRANSPARENCY & SAFEGUARDS
View Conflict Policy
→
Clear information about choice and conflicts of interest.
Participants should have clear information about provider relationships and any potential conflicts of interest. Link this section directly to the current conflict-of-interest statement and policy.
READY TO DISCUSS A REFERRAL?
Let's talk about current capacity and participant needs.
SERVICE INFORMATION
At a Glance
Service Information
AVAILABLE IN
Hills District & Hawkesbury
Service availability may vary by location and current capacity.
CURRENT CAPACITY
Accepting Referrals
Last updated: 21 September 2026
WHO WE SUPPORT
People requiring personalised support
Participants whose support needs align with the service, eligibility requirements and available capacity.
TEAM REQUIREMENTS
Verified qualifications & competencies
Team members are selected and screened according to relevant role requirements, qualifications and competencies.
REFERRAL RESPONSE
Within 1 business day
Referral response timeframe should be confirmed against current intake procedures and service capacity.
CONTACT
Intake Officer