We provide Nursing care, assistance with daily living, transport and support to take part in community activities. Contact our intake team to discuss the specific support you need and current availability.

We support children and adults whose needs match the services we can provide. Our intake team will discuss your circumstances, location and funding before confirming whether we can assist.

Yes. Care of Australia’s NDIS provider registration number is 405334109. You can view our public provider entry

Contact our intake team or refer a participant⁠. We will discuss the person’s goals, support needs, location and preferred arrangements, then explain the next steps.

Start dates depend on the type of support required, assessment needs, location and staff availability. We will discuss a realistic timeframe with you during intake.

Yes. A family member or professional can contact us about a referral. We will involve the person receiving support and obtain the appropriate consent before collecting detailed information or arranging services.

We can discuss nursing and practical support needs following discharge, including wound care and assistance at home. We will review the relevant discharge instructions and confirm whether we have suitable staff and capacity.

Depending on an individual assessment and clinical instructions, nursing care may include wound care, continence support and health monitoring. Contact us about the care required so we can assess whether it is within our team’s scope.

Please speak with our team about the specific nursing support required so we can assess whether we can safely and appropriately provide the service.

Support coordination helps you understand and use the supports in your NDIS plan, connect with providers and build confidence in managing your supports. The help available depends on your plan and goals.

Supports are planned around your preferences, routines, abilities and goals.

No. You are free to choose Care of Australia, another provider or a combination of providers. We will explain any connection between our support coordination and other services so you can make an informed choice.

Tell us about your preferences during intake. We will discuss a suitable match based on your needs and staff availability. If an arrangement is not working, please let us know so we can discuss your options.

We can discuss transport and community access support, including what assistance you need during the outing. We will confirm suitability, funding and availability before arranging it.

We will explain the proposed services, applicable charges and any relevant travel or cancellation terms before support begins. These details should also be set out in your service agreement.

Please tell us so we can listen and address your concern. You can also make a complaint directly to the NDIS Quality and Safeguards Commission⁠ or call 1800 035 544. Raising a concern should not affect your right to receive respectful support.

We collect information needed to discuss or provide your support and explain how it will be used. We seek consent where required before sharing your information. You can ask our team for a copy of Care of Australia’s privacy policy.

We believe good support starts with the right relationship.

We consider your needs, preferences, goals, communication requirements and the type of support required when matching workers and services.

If something isn’t working, we encourage you to speak with us so we can work towards a better solution.

You have the right to raise concerns, provide feedback or make a complaint.

We take concerns seriously and use feedback to improve our services. Raising a concern should not affect your right to receive respectful and appropriate support.

Pricing depends on the service being provided and your individual support arrangements.

Where NDIS price limits apply, services are provided in accordance with applicable NDIS pricing arrangements and the terms agreed with you.

We will explain applicable charges before services commence.

Our team provides supports across the areas in which we have current service capacity.

If you are located in the Hills District, Hawkesbury region or surrounding areas, contact us to discuss the support you require. We can confirm current availability for your location.

Getting started is simple.

Contact our team and tell us a little about yourself or the person requiring support. We can discuss your NDIS plan, goals, required services, location and preferred support arrangements.

From there, we’ll explain the next steps and determine how we can best support you.